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1. Where do I go to pick up my mask, gloves & hand sanitizer?

Please call 607-535-7108 to request masks, gloves and refillable hand sanitizer bottles & refills and we will prepare it for you, marked with your name to pick up from the deputies at the front desk in the Human Services Building located at 323 Owego St., Montour Falls.  

2. How do I keep track of mileage to be reimbursed

OFA will provide a mileage sheet with instructions for completion and submission available at the Human Services building or via email.

3. When do I start training?

Once OFA receives your completed volunteer application, they will review it and an OFA staff member will reach out to you when we have an open position and set up training.  

4. Do I need to report each time I work with a client?

Yes, the volunteer should call call Schuyler County Office for the Aging at 607-535-7108 or send us an email to let us know each time you shop for a client.  

5. What do I need to document

Volunteers should contact Schuyler County Office for the Aging with any questions, issues or concerns with clients. For example: if the client is not complying with social distancing; client calls volunteer with other requests or at inappropriate times; client tried to pay the volunteer, etc.

6. What if a client offers me money?

The volunteer should NOT accept any money from any client. Please notify Schuyler County Office for the Aging if this is an issue.  

7. Should the client call me directly going forward?

Once the volunteer and client have connected and completed one transaction, together they determine how they would like to coordinate going forward. It is left up to the two involved parties to schedule in a way that works for them. As a reminder, the volunteer emails or calls Schuyler County OFA after each medication pickup/delivery event to report it. OFA must record this data to report the collated numbers to the state.

8. How many hours do I need to commit to volunteering?

We can set up a volunteer schedule that works with yours. Whether that be once a week, once a month or as needed, just mention your preferences when you connect with your local program.

9. What if I need to reschedule with the client?

Please immediately let your client and an OFA staff member know if you need to reschedule an appointment so we can make arrangements to substitute help if needed.